For billing and RCM
Every held claim arrives with its rule, its source and the fix.
A held claim names the rule that stopped it, the payer source the rule came from, and the correction. Release is a deliberate human step.
What is true today about submitting claims
Before and after
- Before. A held claim becomes detective work across notes, authorizations and payer rules, and the reason is often an engineering string nobody can read.
- With ABACare. The case names the rule that stopped it, the payer source it came from, and the correction. A payer with no reviewed rule pack holds the claim instead of borrowing another's rules.
How it fits a solo practice, a group and a larger organization
- Solo practice. You may be the biller as well as the clinician. Holds are grouped by the rule that stopped them, with the dollars waiting under each, so you start with the largest.
- Group practice. A denials worklist sits beside the claims queue, and payer rules and fee schedules are in the same seat, so a biller does not leave the queue to find out why.
- Multi-site and enterprise. An RCM director reads days in AR and denial rate on the first screen and acts by payer, with recovery items grouped at payer level.
Questions
- Does ABACare submit claims to payers?
- Not yet. It builds and validates the 837P file, and a biller submits it through the payer's portal and records the confirmation. The record says that ABACare did not transmit the claim.
- What if my payer has no rule pack?
- The claim is held for a person to review. ABACare does not borrow another payer's rules. Texas Medicaid has the deepest rule pack today.
- Does it replace a biller?
- No. Release is a deliberate human step, and the case carries the rule, its source and the correction so the biller decides with the evidence in front of them.