Legal
Privacy notice
A plain-language overview of how ABACare handles information across the marketing site, the interactive demo, and the authenticated clinic workspace.
Who we are
ABACare is operated by ABACare AI LLC, a Texas limited liability company (Texas SOS file 6000004246). 'We', 'us', and 'our' in this notice refer to ABACare AI LLC, the company that operates ABACare. Before October 28, 2026 these notices named Maya Modest LLC. Agreements made before that date keep their original parties until they are amended. Company site: abacare.ai. Privacy questions: [email protected].
What this notice covers
This notice describes how we handle information collected through the ABACare marketing website (abacare.ai), the interactive demo environment, and the authenticated web workspace. It is written for clinic owners, clinicians, billing teams, and family members evaluating or using ABACare.
Information we collect
Account and clinic identifiers when you sign in through our hosted identity provider; workflow information you submit inside the workspace (for example client records, session notes, authorizations, and communications); contact-form submissions (name, email, practice name, message); and standard technical telemetry (IP address, user agent, request identifiers) used to operate and secure the service.
How we use information
To deliver the ABACare workspace, route users to the correct clinic-scoped experience, operate authorization, documentation, and billing workflows you configure, respond to sales and support inquiries, and maintain the security and reliability of the service. We do not sell personal information.
SMS information and consent
SMS delivery is not currently enabled in the ABACare workspace. Before any SMS program is activated, ABACare and the participating clinic will establish an appropriate consent record, required disclosures, opt-out and help handling, message categories, and delivery controls. Consent will not be a condition of purchasing or using the workspace.
Mobile information sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. ABACare may use service providers to deliver an opted-in message as a processor on our instructions, but we do not sell, rent, or share mobile information for those providers' own marketing or promotional use.
Clinic-scoped access
Production clinical and billing data entered into the workspace is stored within clinic-scoped boundaries. Access is governed by capability-based authorization, not generic shared roles. Demo environments are intentionally separated from production data.
Healthcare information
ABACare is designed for ABA practices that handle protected health information. We execute a Business Associate Agreement before any production clinic PHI enters the platform. Public demo and marketing environments use synthetic data and are intentionally separated from production clinic data.
Session video
When a clinic uses session video review, recording, AI analysis, and detector improvement each require their own consent. Only video is processed, with no audio. Raw video is deleted after the clinic's retention window, 30 days by default, or when recording consent is withdrawn. Evidence clips of confirmed events stay with the clinical record. Access to video is through signed, short-lived links and is audited. Learn more on the session video evidence page.
Data retention
We retain workspace data for as long as your clinic maintains an active account or as required to meet legal, accounting, and operational obligations. Contact-form submissions are retained only as long as needed to respond and maintain a record of the conversation.
Your choices
You can request access, correction, or deletion of personal information we hold about you by contacting [email protected]. Clinic administrators manage user access inside the workspace and can disable accounts directly.
Changes to this notice
We may update this notice as the product, integrations, or legal landscape changes. Material changes will be reflected by updating the 'Last updated' date above, and — for active clinics — through in-product or email notice where appropriate.
Contact
Questions about this notice or our data practices can be sent to [email protected]. Support requests can be sent to [email protected] or made by phone at +1 346-420-5659.