Demo seat · Practice Admin / Ops
The practice admin seat: nothing falls between teams.
A practice admin keeps handoffs clean. This seat lists the work that has no owner or is close to breaching its SLA.
What the Practice Admin / Ops seat does all day
The day is routing escalations, chasing stalled approvals and making sure no client falls between teams. The operations queue puts the highest-priority work item first, with its context already attached.
Three things it gets done
- Find what has no owner. Open items that need an owner, or are close to an SLA breach, are listed together.
- Hand work over with its context. A work item carries the case around it, so the next person does not start from a blank screen.
- Reach intake and scheduling help. The intake navigator and the schedule optimizer sit in this seat's workspace.